Live pilot · Hospitality operations
From room check to
folio-ready charge.
MiniBar turns a fragmented hotel minibar process into one guided mobile workflow for attendants, inventory, evidence, and manager review.
- Status
- Live pilot
- Property
- 162 rooms
- Usage
- Day-to-day operations
- Proof window
- First month
The operating problem
A small charge can create a large handoff.
A minibar check sits at the intersection of housekeeping, inventory, guest billing, and timing. When those steps live in separate notes, photos, and back-office systems, the team has to rebuild context after the room has already been serviced.
MiniBar was shaped around a simpler question: what does the person standing in the room need to complete the work correctly the first time, and what does management need to review it?
Early operational proof
Already replacing guesswork with a usable record.
During its first month, the pilot moved into daily use at a 162-room property. These are observed workflow improvements, not projected savings or invented ROI.
- 01
Dispute evidence
Photos stay attached to the room check, giving the property a clearer evidence trail when a charge is questioned.
- 02
Room coverage
Managers can see how many rooms have been checked instead of reconstructing progress from separate notes and messages.
- 03
Activity visibility
Completed checks create a consistent operational record of attendant activity and work completed during the shift.
- 04
Damaged goods
Damaged items can be recorded with the room and inventory context needed for follow-up.
Product approach
Design decisions anchored to the shift.
- 01
Start with the room
The interface follows the attendant’s actual unit of work: open a room, record what is missing, and complete the check without navigating a back-office system.
- 02
Keep evidence with the action
Photo capture sits inside the check flow so supporting evidence is attached at the moment it matters, not reconstructed later.
- 03
Connect service and stock
Par levels and restocking needs live in the same product, giving the operational team a clearer bridge from room activity to inventory.
- 04
Design for the team using it
The mobile experience supports English and Spanish, with large, direct controls suited to repeated checks throughout a shift.
What shipped
One product across the working loop.
The result is not a generic inventory screen with a hotel theme. It is a purpose-built set of connected workflows for the people checking rooms, reviewing activity, and preparing the next service cycle.
- Room-by-room attendant workflow
- Missing-item and charge review
- Photo evidence capture
- Par-level inventory management
- Manager operations dashboard
- English and Spanish interface